Seed Officer | Albany WA

Location: Albany WA, Menang Country

Status: Full-time

Join Nindethana as a Seed Officer to provide sales and support to our customers, administering and processing orders while making a lasting impact on Australia’s native landscape and biodiversity.
About us

Nindethana sources and sells the largest range of high-quality native seed in Australia, harvested from diverse regions across the country. As a Greening Australia company, integrity and impact underpin everything we do.

We draw on over 70 years of experience to provide expert advice and service to customers and native seed suppliers. We’re also working within the wider restoration industry to grow the Australian native seed sector, ensuring a sustainable seed supply to support Australia’s unique biodiversity for future generations.

Our name, Nindethana, comes from the language of the Wiradjuri People meaning ‘place of corroboree’ or ‘ours’. It reflects our commitment to collaborating with First Nations Peoples and the broader community to protect the incredible diversity of our native landscape.
About the role

We are seeking a Seed Officer to provide exceptional customer service, sales support, order processing and inventory management in Menang Country.

The position is accountable for administrative and technical support of Nindethana’s customers and general business operations. You will work within a team environment based at our office/storage facility in Albany.

Key Activities

  • Respond promptly and professionally to customer queries and orders via phone and email
  • Provide practical advice to customers in relation to seed enquiries
  • Develop and maintain positive relationships with new and existing customers
  • Assist with resolving customer complaints
  • Assist with the scoping and delivery of customer orders:
      • Species selection
      • Problem solving and advice
      • Stock selection, quoting and re-ordering
      • Seed pre-treatments, cleaning, testing
      • Order packaging, dispatch and invoicing
  • Contribute to applying quality control processes with all seed stock
  • Contribute to data and record keeping within inventory system
  • Assist with maintaining up to date species information on website
  • Accurately cost and price customer quotes/orders
  • Assist other Nindethana staff across relevant areas as required
  • Understand and correctly apply the Company’s Health and Safety Policy, Standards, Procedures and training and ensure they are complied with.

About you

The right person will have the experience and confidence to lead projects, take the initiative to work proactively across the organisation and help solve great environmental challenges through results-oriented, audience-led digital marketing activity.

The Essentials:

  • Strong oral and written communication skills, including professional phone manner
  • Demonstrated sales and customer service experience
  • Strong administrative abilities, including data entry and management
  • Proactive approach to problem-solving, with a focus on addressing and resolving customer concerns
  • High standard of knowledge of IT systems (e.g. Microsoft Office incl. Excel and Word), with willingness and ability to learn our business management platform (Microsoft Business Central)
  • Ability to follow established processes and work with minimal supervision

The Nice to Haves:

  • Experience in native seed, nursery, ecology or similar
  • Qualification in horticulture, conservation and land management, or bush regeneration
  • Experience with native vegetation management and revegetation
  • Technical knowledge of native plant propagation
  • Technical knowledge of seed cleaning, processing and storage

What we offer

  • Flexible approach to work with options for adjusting start and finish times
  • Opportunities for learning and development and internal career progression
  • Stop. Breath. Think. – No Meetings Fridays
  • Wellbeing Days & Greening Australia’s Big Day Off
  • 12.25% Super
  • Employee Assistance Program

How to apply

Please submit your CV and a cover letter, outlining why you’re the perfect fit for this role, via [email protected].

If you’d like to know more or if you would like to request a copy of the PD, you can contact our People and Culture team at the same email address.
Nindethana and Greening Australia are Equal Opportunity Employers. We are committed to creating a safe and inclusive environment and welcome and encourage applicants from Aboriginal and Torres Strait Islander Peoples, the LGBTQIA+ community and candidates of any nationality, age, background, disability and gender identity to apply.